SHIPPING AND DELIVERY POLICY

Service Areas & Shipping Charges

We are proud to offer shipping to the following GCC countries:

• United Arab Emirates (UAE)
• Saudi Arabia
• Kuwait
• Bahrain
• Qatar
• Oman

Domestic Orders (Within the UAE):

• Flat Rate Shipping Fee:

  For orders within the UAE, we charge a flat rate shipping fee. This fee will be automatically calculated at checkout based on the weight of the shipment and the delivery location.

• We occasionally offer free shipping on orders exceeding a specific amount. If your order qualifies, it will be reflected at checkout.

International Orders (Other GCC Countries):

• Calculated Shipping Costs:

  Shipping fees for orders outside the UAE (to other GCC countries) will be based on the destination and weight of the order. The exact shipping charge appears at checkout before you complete your purchase.

• Customs Fees and Taxes:

  Customs duties, taxes, and import fees may apply based on your country's regulations. These fees are beyond our control and are the responsibility of the customer. You will be notified of any such charges either during checkout or by your local customs office upon delivery.

Estimated Delivery Times

Our goal is to deliver your order as quickly and safely as possible. The estimated delivery times are as follows:

• United Arab Emirates:

  Standard delivery time within the UAE is typically 1-3 business days after the order is confirmed and processed.

• Other GCC Countries (Saudi Arabia, Kuwait, Bahrain, Qatar, Oman):

  For orders being shipped to GCC countries outside the UAE, standard delivery is expected within 5-7 business days. In rare cases, especially during peak seasons, delivery can take up to 10 business days due to customs clearance or other delays.

Important Notes on Delivery Time:

• Delivery times are estimates and begin once the order is dispatched.
• Public holidays and weekends may affect delivery times. We will keep you informed of any potential delays via email.
• During peak shopping periods, such as major sales or holidays, delivery times may be extended.

Processing Time

All orders are processed within 1-2 business days after payment confirmation. Please note:

• Orders are processed and dispatched only on business days (Monday to Friday).
• If your order is placed on a weekend or public holiday, it will be processed on the next business day.

Once your order is processed, you will receive a confirmation email with tracking details to track your shipment.

Tracking Your Order

After your order has been shipped, you will receive a shipping confirmation email that includes your tracking number. You can use this tracking number to check the status of your shipment on the courier’s website. This ensures that you are always informed of where your order is and when to expect delivery.

Customs, Duties, and Import Taxes

For Customers Outside the UAE (Other GCC Countries):

Your order may be subject to additional customs fees, import duties, and taxes imposed by your country’s customs authorities. These fees are separate from the product and shipping costs and must be paid by the customer directly to the customs office or courier service upon delivery.

• Customs Clearance:

  We are not responsible for any delays caused by customs clearance. In the event of delays, we will do our best to assist you, but the final processing time is dependent on the local customs authority.

• Import Duties and Taxes:

  Import duties and taxes vary by country. Customers are responsible for any applicable charges.

Shipping Restrictions

• P.O. Boxes:

  We are unable to deliver to P.O. Box addresses. Please provide a complete street address when placing your order to ensure successful delivery.

• Delivery Attempts:

  Our delivery partner will attempt to deliver your order up to two times. If delivery is unsuccessful after two attempts, the package will be returned to us, and you may be charged for re-shipment.

• Accuracy of Information:

  Please ensure that all shipping information, including your address and contact details, is accurate. We are not responsible for any delays or undelivered packages due to incorrect or incomplete information provided by the customer.

Delivery Problems

We strive to ensure that your order reaches you in perfect condition. However, if you encounter any issues with your delivery, we are here to help.

If Your Order is Delayed:

If your order is delayed, contact us at support@mymannerism.comwith your order number and tracking information. We will investigate the issue with the courier and keep you updated.

If Your Order Arrives Damaged:

In the unfortunate event that your order arrives damaged, please contact us immediately. Send us photos of the damaged items and packaging, along with your order number. Once we review the case, we will arrange for a replacement or refund as appropriate.

Returns & Exchanges

For return or exchange requests, refer to our Return and Exchange Policy. Our team will ensure a prompt and fair resolution.

Frequently Asked Questions (FAQs)

1. Can I change my shipping address after placing an order?

Yes, but only if the order has not yet been dispatched. Please contact our Customer Support as soon as possible to request a change of address.

2. What happens if I’m not available to receive my delivery?

If you are unavailable during the delivery attempt, the courier will try again. After two failed attempts, the package will be returned to us, and re-delivery charges may apply.

3. How can I track my order?

Once your order is shipped, you will receive a tracking number via email. You can use this number to track your package on the courier’s website.

Contact Us

If you have any questions or need assistance regarding shipping or delivery, please don’t hesitate to reach out to our Customer Support team:

• Email: support@mymannerism.com
• Phone: +971 54 349 9559
• Business Hours: Monday to Friday, 9 AM to 5 PM UAE Time

Policy Updates

This Shipping and Delivery Policy is subject to change in order to reflect our current business practices. Please review this policy periodically for updates.