RETURN, REFUND, AND CANCELLATION POLICY

At Mannerism, we prioritize customer satisfaction by offering high-quality clothing and exceptional customer service. This policy outlines the process for returns, refunds, and cancellations to ensure a smooth shopping experience.

1. Return Policy

We understand that online shopping may not always result in the perfect fit. Our return policy offers flexible options to accommodate this.

1.1 Eligibility for Returns

You may return clothing items under the following conditions:

  • Return Period: You must initiate the return within 15 days of receiving the item.
  • Condition of Item: The item must be unused, unworn, unwashed, and in its original condition with all tags and packaging intact.
  • Proof of Purchase: A valid receipt or order number is required.
1.2 Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

  • Undergarments, swimwear, and socks.
  • Sale or clearance items marked as FINAL SALE.
  • Customized or personalized products.
1.3 Return Process

To initiate a return:

1.4 Return Inspection and Approval

Once we receive and inspect your return:

  • If approved, your refund will be processed within 7-10 business days.
  • If the return does not meet our criteria (e.g., worn or damaged), it may be rejected, and the item will be sent back at your expense.

2. Refund Policy

We offer refunds for eligible returns as follows:

2.1 Refund Method

Refunds will be issued to the original payment method:

  • Credit/Debit Card Payments: Typically take 7-10 business days to reflect, depending on your bank.
  • Payment Gateways: Refunds via third-party payment processors may take up to 10 business days.
2.2 Refund Amount

Refunds will cover the cost of the returned item(s) but exclude original shipping fees, unless:

  • The item was defective or incorrect.
  • A promotional offer covered shipping costs at the time of purchase.
2.3 Refunds for Cross-Border Orders

For orders placed from GCC countries outside the UAE:

  • Refunds will be subject to currency exchange rates at the time of processing.
  • Any international transaction fees charged by banks or payment gateways are the customer's responsibility.

4. Cancellation Policy

We process orders quickly. However, if you need to cancel:

4.1 Cancellation Window
4.2 Post-Shipment Cancellations

Once an order has shipped, it cannot be canceled. You may follow the return process after receiving the product.

5. Defective or Incorrect Items

At Mannerism, we ensure quality control, but if you receive a defective or incorrect item:

5.1 Reporting the Issue
5.2 Resolution

Once confirmed, you may choose:

  • A full refund,
  • A replacement item, or
  • Store credit for future purchases.

6. Customs and Import Duties

For international orders:

  • Customers are responsible for any customs fees, duties, or taxes imposed by their local authorities.
  • Mannerism is not responsible for delays due to customs procedures.

7. Contact Us

For any inquiries or assistance regarding returns, refunds or cancellations, reach out to:

8. Policy Updates

This policy may be updated periodically to reflect changes in our operations or policies. We encourage customers to review this page regularly.

This policy ensures transparency and fairness in handling returns, refunds, and cancellations, ensuring your satisfaction as a valued Mannerism customer.