FAQ

If your payment was declined, please double-check your payment details and ensure your card or payment method is active. If the issue persists, try using a different payment method or contact your bank for assistance.

If your payment was processed but you haven’t received an order confirmation, please check your spam folder or contact us with your payment details, and we’ll assist you in confirming your order.

During checkout, you’ll be prompted to apply your available credit points to reduce your total order amount. Just select the option to use them, and the discount will be applied.

You can view your available credit points by logging into your account and checking the "My Rewards" section.

Yes, you can use your store credits along with other promotional offers. However, multiple promotional codes cannot be applied in a single order.

During checkout, simply select the option to use your available store credits (credit points) and the discount will be applied to your order total.

Store credits are linked to your account and cannot be transferred or shared with others.

Yes, you can apply all available store credits in your account to a single order.

If your store credits aren’t appearing at checkout, make sure you're logged into the correct account. If the issue persists, please contact our support team, and we’ll assist you in resolving the issue.

At this time, store credits can only be used by the account holder. You can, however, buy gift cards for someone else as a gift.

There is no minimum purchase requirement to use your store credits. You can use them on any order, no matter how small or large.

Store credits can only be applied to the product cost and cannot be used to pay for shipping fees.

Yes, if you return an item, any store credits used for that purchase will be refunded to your account.

Store credits are non-refundable. However, if you return a product, the equivalent amount in store credits will be returned to your account.

"We’ve made payment secure and easy for you. We accept major credit and debit cards, as well as other trusted payment options popular in the GCC. Credit and Debit Cards: We accept all major credit and debit cards, including Visa, MasterCard, and American Express, widely used across the GCC region. Regional Payment Systems: Mada (Saudi Arabia): A widely used domestic payment network, providing secure and seamless transactions. K-Net (Kuwait): A popular payment method for bank transfers and online payments in Kuwait. Benefit (Bahrain): A trusted e-payment system in Bahrain for quick and secure payments. Digital Wallets: Apple Pay, Google Pay, and Samsung Pay are integrated, allowing customers to make secure payments directly from their digital wallets. Buy Now, Pay Later (BNPL): Tabby: As part of our BNPL service, Tabby enables customers to split their payments into installments, offering greater flexibility. Installment Options: Customers can opt to split their payments over a period, making it easier to manage purchases through Tabby."

Once an order is placed, we process it quickly to get it to you as soon as possible. If you need to make changes, please reach out to us as soon as possible, and we’ll do our best to assist you. However, changes cannot be guaranteed once the order is processed or shipped.

After completing your order, you’ll receive an email and WhatsApp confirmation with your order details and tracking information (once the order has shipped). If you don’t receive this email, please check your spam folder or contact us for assistance.

You can cancel your order if it hasn't been processed or shipped yet. Please contact our support team as soon as possible to request a cancellation. If the order has already been shipped, you’ll need to follow our return process.

A receipt will be sent to your registered email address and whatsapp once your order is confirmed. You can also access it through your account under “Order History.”

Yes, you can add a gift message at checkout when purchasing a gift. Just enter your message in the provided text box, and we’ll include it with your order.

Absolutely! We offer special packaging for all our orders, making it easy to send a Mannerism item as the perfect gift.

Yes, we offer gift cards that can be purchased directly on our website. They’re a great option for gifting Mannerism items to someone special.

No, we do not offer exchanges at the moment. If you would like to change the product, you will need to follow the return process first, after which you can proceed to purchase the desired item. The refunded amount can either be credited to your wallet for future purchases or returned to the original payment method used.

Once your order ships, we’ll send you a tracking link so you can follow its journey every step of the way. If you need an update at any time, just let us know, we’re here to help!

We only allow one discount code or promotion per order. However, you can take advantage of the best offer available at checkout.

We currently deliver to all GCC countries, including the UAE, Saudi Arabia, Oman, Qatar, Bahrain, and Kuwait. Listening to our customers is at the heart of what we do, and we’re working hard to expand our journey into new regions soon. Stay tuned to our website for updates!

We know you’re excited to receive your order, and we prioritize getting it to you quickly. For customers in the UAE, delivery usually takes 1-2 business days. For other GCC countries, orders typically arrive within 3-4 business days. If you need any updates along the way, please feel free to reach out!

Our couriers deliver from Monday to Friday during business hours and will make three delivery attempts. After the third failed attempt, your order will be returned to us. Please note that once you have placed an order, it is no longer possible to modify your shipping address.

Currently, we are unable to offer a specific delivery date or time. Our delivery service operates within standard business hours.

If your order hasn’t arrived within the expected timeframe, please contact us right away with your order number, and we’ll assist you in tracking your order.

If your parcel is damaged upon delivery, please contact us immediately with photos of the damage, and we’ll assist you in arranging for a return or replacement.

Unfortunately, we only offer shipping to one address per order.

Your satisfaction is our top priority, and we want you to love your purchase. If something isn’t quite right, our return process is simple and straightforward. Just refer to our Return, Refund, and Cancellation Policy, and we’ll be happy to assist in finding the best solution for you. Your happiness with our products is what matters most to us.

You can check the status of your return by logging into your account and visiting the "Return History" section or by contacting our customer service team.

Pickup for returns typically takes 1-3 business days, depending on your location. We’ll send you an update once your return has been scheduled.

Our return policy is 15 days from the date of receipt for both UAE and international orders. The return must be in its original, unworn, and unwashed condition, with tags intact. The customer is responsible for the return shipping cost for international orders.

Refunds can only be issued to the original payment method used for the purchase or to Store Credit Wallet

Yes, you will still earn loyalty points on discounted items. Points are based on the final price after any discounts are applied.

You can check your loyalty points balance by logging into your account on the website or app, where you'll find the “My Rewards” section.

Loyalty points can be redeemed at checkout. Simply select the option to use your points, and the corresponding discount will be applied to your order total.

Loyalty points are non-transferable and can only be used by the account holder who earned them.

Yes, you can track your loyalty points by logging into your account and checking the “My Rewards” section. You’ll see how many points you’ve earned and used.

Joining our loyalty program is simple! All you need to do is create an account on our website or app, and you’ll automatically be enrolled. Start earning points on your first purchase!

Yes, and it’s our way of showing how much we appreciate you! Our Mannerism Voyage loyalty program is designed with you in mind, offering points on every purchase, exclusive perks, and early access to new arrivals. It’s a way of saying thank you for being part of our community.

We offer a range of sizes from Small to XL, with detailed measurements available in our Size Chart to help you find the perfect fit. If you’re ever unsure, don’t hesitate to reach out. We’re here to make sure you get the right fit!

To keep your Mannerism pieces looking their best, we recommend following the care instructions on each garment, also available on the product pages. If you have any specific care questions, don’t hesitate to reach out. We’re happy to help!

We’re dedicated to ethical production and responsible sourcing, ensuring you can feel good about every piece you wear. From thoughtfully selected materials to fair treatment throughout our supply chain, we aim to minimize our environmental impact while upholding the highest standards of sustainability and ethics.

Yes, the images on our website accurately represent the products. We make every effort to ensure that the colors, fit, and details shown are as true to life as possible. However, please note that lighting and screen settings can affect how the product appears.

If an item is out of stock, we often offer a pre-order option so you can reserve it in advance. You’ll be notified as soon as it’s back in stock and ready to ship. Check the product page for availability or reach out to our team for more details.

Yes, we do! We believe every piece can be styled to reflect your personal style. Visit our Style Guide or follow us on Instagram for inspiration, outfit ideas, and tips on how to make each Mannerism piece uniquely yours.

At Mannerism, we craft premium men’s clothing inspired by the artistry of historic vessel builders. Our collection is defined by meticulous attention to detail, offering pieces you’ll wear with pride. Currently, we're an online brand serving the GCC region, though our passion and commitment know no bounds.

We’re here whenever you need us! Whether you have a question, need assistance, or just want to connect, our team is ready to help. You can reach us by email at support@mymannerism.com or call us at +971 5434 99559. Every message matters to us, and we’re committed to making your experience with Mannerism exceptional!

We’d love to have you as part of our social family! Follow us for styling tips, the latest updates, and to connect with other Mannerism enthusiasts. Here’s where to find us: Instagram: @MyMannerism Facebook: MyMannerism Twitter: @MyMannerism Youtube: MyMannerism. Share your Mannerism look with us – we’d love to see how you make it your own!

To stay updated on exclusive offers and promotions, subscribe to our newsletter and follow us on social media, receive frequent updates on WhatsApp and email! We love sharing early-bird discounts and seasonal sales, so be sure not to miss out.

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