TERMS AND CONDITIONS

1. General Information

Mannerism is an online apparel brand, providing fashion products and services across the Gulf Cooperation Council (GCC) countries, including:

• United Arab Emirates (UAE)
• Saudi Arabia
• Kuwait
• Bahrain
• Qatar
• Oman

All transactions, including purchases, shipping, and deliveries, are processed through our official website and mobile application. By using these Services, you accept all terms outlined herein.

Use of Our Services

Eligibility

To use our Services, you must be at least 18 years of age. By accessing or using our website or app, you confirm that you meet this requirement. If you are using our Services on behalf of another individual or a company, you represent that you have the legal authority to bind that individual or company to these Terms.

Account Creation

To make purchases or access certain features on our platform, you may be required to create a personal account. You agree to:

• Provide accurate, complete, and up-to-date information.
• Keep your account details (such as username and password) confidential.
• Take full responsibility for any activity under your account, whether or not authorized by you.

If we detect any suspicious or fraudulent activity related to your account, we reserve the right to suspend or terminate access to your account without prior notice.

Prohibited Activities

You may not:

• Use our Services for any illegal or unauthorized purposes
• Use our Services for any illegal or unauthorized purposes
• Disrupt the experience of other users.
• Attempt to access restricted areas of the site or app without proper authorization.

We reserve the right to terminate or restrict access to our Services if we find any violations of these Terms.

3. Product Information and Pricing

Product Descriptions

We aim to provide accurate and up-to-date descriptions, images, and specifications for all products listed on our website and app. However, due to variations in display settings (such as screen resolution or color display), the actual product may differ slightly from what is presented online. Mannerism is not liable for any discrepancies between the product description and the actual product.

Pricing

All prices on our website and app are displayed in the local currency of the applicable GCC countries. Prices include VAT (Value Added Tax) where required but do not include shipping charges, customs duties, or any additional fees for international shipments, unless explicitly stated.

We reserve the right to change prices, modify promotions, or adjust discounts at any time without prior notice. However, the price displayed at the time of your order will be honored.

Product Availability

Product availability is subject to stock levels, and certain items may have limited quantities or be discontinued. We reserve the right to limit the quantity of products available for purchase or to discontinue any product at our discretion.

If a product becomes unavailable after you place an order, we will notify you promptly, and you will be given the option to choose a similar item or receive a refund.

4. Orders and Payments

Placing an Order

By placing an order on Mannerism, you agree to pay the total amount listed at checkout, which may include the product price, shipping fees, VAT, and any applicable customs duties (for international orders). You will receive an order confirmation via email once your payment has been processed.

Payment Methods

We accept a variety of secure payment methods, including but not limited to:

• Digital Wallets (e.g., Apple Pay, Google Pay)
• Digital Wallets (e.g., Apple Pay, Google Pay)
• PayPal (where available)

All payments are processed via secure, encrypted payment gateways to ensure the safety of your financial information. Mannerism does not store your payment details.

Order Confirmation and Cancellation

Once your payment is successfully processed, we will send you an order confirmation via email. Please review your order carefully. If you need to make changes or cancel the order, you may do so by contacting our customer support within 12 hours of placing the order.

In certain cases, we reserve the right to refuse or cancel an order, such as:

• If the product is out of stock.
• If there is a pricing or product description error.
• In cases of suspected fraud or unauthorized transactions.

In such cases, you will be notified, and any payments made will be refunded.

Customs Fees and Import Duties

For deliveries outside of the UAE, you may be subject to additional customs fees, import duties, or taxes imposed by your local customs authority. These charges are not included in the product price or shipping fees and must be paid by the customer upon receiving the order. Mannerism is not responsible for any delays caused by customs procedures.

5. Shipping and Delivery

Shipping Charges

Shipping charges are based on the delivery destination, weight, and size of the package. The total shipping cost will be displayed during the checkout process. For cross-border orders, additional customs fees and import duties may apply.

Delivery Times

We aim to dispatch orders within 1-3 business days. Delivery times vary depending on the shipping destination and chosen delivery method:

• Domestic (within UAE): 1-3 business days
• GCC countries: 3-7 business days Please note that these are estimated delivery times, and actual delivery may vary due to unforeseen circumstances (e.g., customs clearance delays or regional disruptions).

Delivery Issues

If you experience any delays or issues with your order, please contact our customer support team immediately. We will make every effort to resolve any shipping or delivery issues promptly.

6. Return, Refund, and Cancellation Policy

For full details on how to return items, exchange products, request a refund, or cancel an order, please review our comprehensive Return, Refund, and Cancellation Policy (insert link).

7. Intellectual Property

Ownership

All content, including but not limited to text, graphics, logos, images, product descriptions, and software, is the property of Mannerism or its licensors. This content is protected by intellectual property laws, and unauthorized use of any of our content is prohibited.

Trademarks

The name Mannerism, our logos, and other branding elements are the exclusive trademarks of Mannerism. You may not use any of our trademarks or logos without our express written consent.

8. Limitation of Liability

Disclaimer

To the fullest extent permitted by law, we provide our Services "as is" and "as available." We make no warranties or representations regarding the availability, reliability, or accuracy of our website, app, or any content or services provided.

Limitation of Liability

Mannerism and its directors, employees, or affiliates will not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from your use of or inability to use our Services, including but not limited to loss of data, revenue, or business opportunities.

9. Governing Law and Dispute Resolution

These Terms, and any disputes or claims arising out of or related to them, will be governed by the laws of the United Arab Emirates (UAE). In the event of a dispute, both parties agree to resolve the matter amicably through negotiations. If the dispute cannot be resolved, it will be submitted to arbitration in Dubai, UAE, in accordance with the rules of the Dubai International Arbitration Centre (DIAC).

10. Modifications to the Terms

We reserve the right to update or modify these Terms at any time without prior notice. Any changes will be posted on our website and app, and the revised Terms will take effect immediately. Your continued use of the Services following any changes constitutes your acceptance of the new Terms.

11. Contact Information

If you have any questions about these Terms or need assistance, please contact us:

Email: support@mymannerism.com

Phone: +971 54 349 9559

Address: Dubai, UAE

These Terms and Conditions are effective as of 19 Dec 2024.