RETURN, REFUND, AND CANCELLATION POLICY

1. Return Policy

We understand that online shopping can sometimes result in items that are not the perfect fit. Our return policy aims to accommodate this by offering flexible options.

1.1 Eligibility for Returns

You may return clothing items under the following conditions:

• Return Period: You must initiate the return within 14 days of receiving the item.
• Condition of Item: The item must be unused, unworn, unwashed, and in its original condition with all tags and packaging intact.
• Proof of Purchase: A valid receipt or order number must be provided as proof of purchase.

1.2 Non-Returnable Items

For hygiene and safety reasons, certain items are not eligible for return, including:

• Undergarments, swimwear, and socks.
• Sale or clearance items marked as FINAL SALE.
• Customized or personalized products

1.3 Return Process

To initiate a return, follow these steps:

• Contact Us: Email our Customer Support at support@mymannerism.com or call us at +971 56 864 3472 to request a return.
• Return Authorization: We will provide you with a return authorization number and instructions on how to ship the item back.

1.4 Return Inspection and Approval

Once your return is received and inspected:

• If approved, we will process your refund within 7-10 business days.
• If the item does not meet our return criteria (e.g., worn, damaged), the return may be rejected, and the item will be shipped back to you at your expense.

2. Refund Policy

We offer refunds for eligible returns, as described below:

2.1 Refund Method

Refunds will be issued to the original payment method used during the purchase:

• Credit/Debit Card Payments: Refunds typically take 7-10 business days to reflect in your account, depending on your bank or card issuer.
• Payment Gateways: Refunds via payment gateways may take up to 10 business days to process.

2.2 Refund Amount

Refunds will cover the cost of the returned item(s) but exclude any original shipping fees unless:

• The item was defective or incorrect.
• A promotional offer covered shipping costs at the time of purchase.

2.3 Refund for Cross-Border Orders

For orders placed from GCC countries outside the UAE, refunds will be subject to the current currency exchange rates at the time of processing. Any international transaction fees applied by banks or payment gateways are the responsibility of the customer.

3. Exchange Policy

We understand that you may wish to exchange an item for a different size, color, or style. Our exchange policy works as follows:

3.1 Eligibility for Exchange

Exchanges can be requested within 14 days of receiving the product, provided that:

• The item is unused, in its original condition, and with all tags intact.
• The item is available for exchange (based on stock levels).

3.2 Exchange Process

To request an exchange:

• Contact Us: Email our Customer Support at support@mymannerism.com or call +971 56 864 3472
• Return the Original Item: Follow the return process outlined above to send back the item.
• Reorder the New Item: Once the return is processed, you can place a new order for the desired item.

3.3 Exchange Shipping Costs

Shipping costs for exchanges are the responsibility of the customer unless the exchange is due to defective or incorrect items.

4. Cancellation Policy

We aim to process your order quickly. However, if you change your mind after placing an order, you may request a cancellation.

4.1 Cancellation Window

• Orders can be canceled within 12 hours of being placed, provided they have not been processed or shipped.
• To request a cancellation, contact us immediately at support@mymannerism.com or +971 56 864 3472.

4.2 Post-Shipment Cancellations

Once an order has been shipped, it cannot be canceled. You will need to follow our return process after receiving the product.

5. Defective or Incorrect Items

At Mannerism, we take care to ensure that you receive your order in perfect condition. However, in the event of receiving a defective or incorrect item, please follow these steps:

5.1 Reporting the Issue

• Notify Us: Contact us within 7 days of receiving the product at support@mymannerism.com
• Proof of Issue: Provide photos and a detailed description of the defect or mistake.

5.2 Resolution

Once the issue is confirmed:

• You may receive a full refund, a replacement item, or store credit for future purchases.
• You may receive a full refund, a replacement item, or store credit for future purchases.

6. Customs and Import Duties

For cross-border orders:

• Customers are responsible for paying any customs fees, duties, or taxes levied by the local authorities in their country.
• Mannerism is not responsible for delays caused by customs procedures or issues related to import regulations.

7. Contact Us

For any questions or assistance regarding returns, refunds, exchanges, or cancellations, please contact our Customer Support team:

• Email: support@mymannerism.com
• Phone:+971 54 349 9559
• Address: Dubai, UAE

8. Policy Updates

Please note that this Return, Refund, and Cancellation Policy may be updated periodically to reflect changes in our operations or policies. We encourage you to review this page regularly for any updates.

This policy ensures transparency and fairness in handling returns, refunds, and cancellations, ensuring your satisfaction as a valued customer at Mannerism.