PRIVACY POLICY

1. Information We Collect

1.1 Personal Information

We collect personal information that you provide to us when you interact with our website or mobile app. This includes:

• Contact Information: Your name, email address, phone number, billing address, and shipping address.
• Payment Information: Your credit/debit card details, bank account information, or other financial data, which are processed through secure payment gateways.
• Account Information: Username, password, and any other credentials needed to create and manage your account.

1.2 Automatically Collected Information

When you use our website or app, certain information is collected automatically to help us improve your experience. This may include:

• Device Information: Information about the device you use to access our services, such as device model, operating system, and browser type.
• IP Address: The Internet Protocol (IP) address used to connect your device to the internet.
• Cookies & Tracking Technologies: We use cookies, pixels, and similar technologies to gather data about your activity on our website or app, such as the pages you visit, the amount of time you spend, and the links you click.

1.3 Location Information

If you allow us, we may collect and use your geolocation data to offer location-based services and improve your experience. You can manage your location settings through your device's permissions.

2. How We Use Your Information

We use the information we collect for various purposes, including:

• To Provide and Improve Our Services: We process your transactions, manage your account, and personalize your experience based on your preferences.
• Customer Support: We use your information to respond to your inquiries, provide technical support, and resolve issues you may encounter.
• Marketing and Promotions: We may send you newsletters, promotional offers, and updates about our services. You can opt out of these communications at any time.
• Compliance with Legal Obligations: We ensure that our services comply with applicable laws and regulations and enforce our terms and policies.
• Analytics and Enhancements: We analyze how users interact with our services to improve user experience, monitor performance, and prevent fraud or security threats.

3. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your data in the following situations:

• Third-Party Service Providers: We may share your data with trusted service providers who help us process payments, deliver our services, provide customer support, or run marketing campaigns. These providers are required to protect your data and can only use it for the services they provide
• Business Transactions: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of the business transaction. We will notify you of any such transfer and any choices you may have regarding your data.
• Legal Requirements: We may disclose your personal information if required by law, such as in response to a court order, subpoena, or other legal process. Additionally, we may disclose your information to protect our rights, privacy, safety, or property, or those of others.

4. Data Security

We use industry-standard security measures, including encryption, secure servers, and access controls, to protect your personal data from unauthorized access, use, or disclosure. However, please be aware that no system can guarantee complete security, especially when transmitting information over the internet. While we strive to protect your data, we cannot ensure or warrant its absolute security.

5. Cookies and Tracking Technologies

Cookies and similar tracking technologies are used to:

• Enhance Website/App Performance: We use cookies to ensure that our website and app function smoothly and efficiently.
• Provide a Personalized Experience: Cookies allow us to remember your preferences and tailor the content and offers you see based on your activity.
• Analytics: We use tracking technologies to gather data about how users interact with our services, enabling us to analyze trends and improve the overall user experience.

You can control cookies through your browser settings, and while disabling cookies is possible, it may affect the functionality of some features on our website or app.

6. Your Choices and Rights

You have the following rights regarding your personal data:

• Access: You can request a copy of the personal data we hold about you.
• Correction: If any of your information is inaccurate or outdated, you can request that it be updated or corrected.
• Deletion: You may request the deletion of your personal information, subject to legal obligations that may require us to retain certain data.
• Opt-out of Marketing Communications:You can opt out of receiving marketing emails by following the unsubscribe instructions included in our emails or by contacting us directly.

To exercise any of these rights, please contact us at: support@mymannerism.com

7. Data Retention

We will retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. Once your data is no longer needed, we will securely delete or anonymize it to protect your privacy.

8. Children's Privacy

Our services are not designed for, or intended to be used by, individuals under the age of 18. We do not knowingly collect personal information from anyone under 18 years of age. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately so that we can take appropriate action.

9. International Data Transfers

As a business based in the United Arab Emirates serving GCC countries, your data may be transferred to and processed in countries outside of your residence, which may have different data protection laws. By using our services, you consent to the transfer of your data to these countries. We take steps to ensure that your data is protected in accordance with this Privacy Policy, regardless of where it is processed.

10. Updates to This Privacy Policy

We may occasionally update this Privacy Policy to reflect changes in our practices, technology, legal requirements, or for other reasons. We will post any updates on our website and mobile app, along with the revised effective date. Please review the policy periodically to stay informed of any changes.

11. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy, please feel free to reach out to us at:

Email: support@mymannerism.com

Phone: +971 54 349 9559

Address: Dubai, UAE

This Privacy Policy is effective as of 19 Dec 2024.